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PRIVACY POLICY

Your privacy is important to us. It is ASTROSOUL’s policy to respect your privacy regarding any information we may collect from you across our website, https://theastrosoul.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 15 May 2019.

ASTROSOUL TERMS OF SERVICE

1. Terms

By accessing the website at https://theastrosoul.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on ASTROSOUL’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any images, marketing tools, software contained on ASTROSOUL’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by ASTROSOUL at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on ASTROSOUL’s website are provided on an ‘as is’ basis. ASTROSOUL makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, ASTROSOUL does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall ASTROSOUL or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on ASTROSOUL’s website, even if ASTROSOUL or a ASTROSOUL authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on ASTROSOUL’s website could include technical, typographical, or photographic errors. ASTROSOUL does not warrant that any of the materials on its website are accurate, complete or current. ASTROSOUL may make changes to the materials contained on its website at any time without notice. However ASTROSOUL does not make any commitment to update the materials.

6. Links

ASTROSOUL has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ASTROSOUL of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

ASTROSOUL may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.[/vc_column_text][vc_column_text][vcex_spacing size=”30px”]

RETURN AND REFUND POLICIES

For digital good, due to nature of business involved no refunds are offered.

For physical goods, damaged items received we will refund the full amount excluding transaction fees within 7-30 days from the day your refund request gets processed.

We don’t offer returns, exchanges or free replacements due to the return shipping charges and lengthy re-shipping time involved in the process.

Instead you can request refund and re-order the same or different items, we will make sure it is delivered without any defects.

In case of receiving a damaged item, to claim a refund please follow below steps,

  1. Take photographs of damaged items
  2. Email all the photographs along with billing, transaction id and order id details to our customer support email, info.astrosoul@gmail.com
  3. We will verify the items condition from received photographs and initiate a refund.

No refunds would be made in case of,

  • Wrong or incomplete shipping address or the package is refused by the recipient.
  • If the package goes unclaimed. All unclaimed orders will return to our shipping facility.
  • No refunds are offered based on size, color and other product attributes. You are responsible for the product you order. If you have ordered wrong size/color/product it is not eligible for refund.

ASTROSOUL (www.theastrosoul.com) reserves rights to refuse refund requests at its sole discretion.

CANCELLATION POLICIES

  1. Cancellation is not applicable for digital goods and is offered only on physical goods.
  2. If you have to cancel a physical goods order, please do so within 2-3 hours of placing the order. It is not possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
  3. If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, no refunds are offered.
  4. All cancellations are subject to a cancellation charges of about 2.5-5% of total order value.
  5. There are circumstances when theastrosoul.com might have to cancel a particular order.
  6. Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and theastrosoul.com reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
  7. Although our online stock inventory is programmed to update automatically, theastrosoul.com reserves the right at any time after receipt of your order, to inform you via email or call about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with or without prior notice to you.
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